Your privacy, protected.
This Privacy Policy explains how Trawi ("we", "our", "us") collects, uses, and shares information when you use our iOS and Android apps. Trawi sells only fresh fruits and fresh vegetables through the mobile app experience.
App-only ordering
We do not accept web orders. Most data is collected only within the app to enable features like login, delivery, and support.
1) Information we collect
Account information
- Name and contact details (phone/email)
- Login verification (OTP tokens, session identifiers)
Order & delivery information
- Delivery address and delivery instructions
- Order items, basket history, and preferences
- Support messages related to an order
Payment information
- We may process payments through third-party payment providers
- We do not store full card details on our servers (typical payment flow)
Device & usage data
- Device identifiers, app version, OS type/version
- Crash logs and performance metrics
- Approximate location (if enabled) for better delivery/ETA accuracy
2) How we use your information
- To create and manage accounts and sessions
- To process orders and provide delivery tracking
- To detect fraud and secure payments
- To provide customer support, refunds, and replacements
- To improve app performance and user experience
4) Data security
We use reasonable security safeguards to protect information. However, no method of transmission over the internet is 100% secure.
5) Data retention
We retain information as long as needed for business and legal purposes (e.g., resolving disputes, enforcing agreements, compliance).
6) Your choices & rights
- Update account information in the app
- Disable certain permissions like location (may affect delivery/ETA features)
- Request account deletion (subject to legal and operational requirements)
7) Children’s privacy
Trawi is not intended for children under the applicable minimum age in your region. We do not knowingly collect children’s information.
8) Changes to this policy
We may update this policy periodically. We will revise the "Last updated" date at the top of this page.
9) Contact us
For privacy questions, contact us at support@trawi.in or visit the Contact page.